YOUR PRIVACY MATTERS

Privacy Policy

Last Updated: October 26, 2026

IPTV Canadians respects your privacy. This Privacy Policy explains how information may be collected, used, and handled when you visit iptvcanadians.ca or contact us about our services.

1. Information We May Collect

The information we process depends on how you interact with our website and services. It may include:

• Information you provide: Your name, telephone number, messages, questions, and other details you voluntarily share through WhatsApp.
• Customer communications: Information relevant to subscription inquiries, setup questions, and support requests.
• Technical information: Depending on our hosting and website configuration, technical data such as IP address, browser type, device information, pages visited, and access times.
• Cookies: Cookies or similar technologies may be used depending on the features and tools enabled on the website.

Please avoid sending passwords, full payment-card details, or unnecessary sensitive information through customer support messages.

2. How We Use Information

Information may be used to:

• Respond to inquiries and customer support requests.
• Provide information about subscription plans and services.
• Manage subscription-related communications.
• Identify technical problems and improve website functionality.
• Protect the website against fraud, abuse, and unauthorized access.
• Meet applicable legal obligations.

3. WhatsApp Communications

Customers may contact us through WhatsApp. Messages and information shared through this platform may be processed to respond to inquiries and provide customer support. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

4. Cookies and Third-Party Services

Depending on the tools enabled on our website, cookies or similar technologies may support website functionality, security, performance, or other features. Hosting providers and other service providers may also process technical information necessary to provide their services.

The specific tools in use may change. You can manage cookies through your browser settings and any applicable consent controls provided on the website.

5. Sharing of Information

We do not sell personal information as a business practice. Information may be shared with service providers where reasonably necessary to operate, secure, or maintain the website or provide requested services. Information may also be disclosed when required by law or reasonably necessary to address security concerns or protect legal rights.

6. Data Retention and Security

Information is retained for as long as reasonably necessary for customer support, service administration, security, and applicable legal obligations. We take reasonable steps to protect information, but no electronic transmission or storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. Contact us through our official WhatsApp channel to make a request. We may need to verify your identity before responding.

8. Children's Privacy

Our website is not intended to encourage children to provide personal information without appropriate authorization. If you believe a child has provided information inappropriately, contact us so the matter can be reviewed.

9. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, or applicable requirements. The latest version will be published on this page with an updated date.